Ticket Policy

Notice to Ticket-Buyers

1. Admission Policy

Valid Ticket Required, one Person Per Ticket, non-transferable after entry.

2. Refund and Exchange Policy

All ticket sales are final, non-refundable, and non-exchangeable.

3. Lost or Stolen Tickets

If a ticket is lost, defaced, or stolen, the Organizer will not reissue or replace it and bears no responsibility for its loss.

4. Ticket Authenticity

Tickets purchased through teranode Ticketing channel and its official agents are valid. The Organizer cannot guarantee the authenticity of tickets bought from unauthorized sources, and counterfeit tickets will not be honored.

5. Personal Information

No change of submitted information (e.g., email address) is allowed upon completing a transaction.

6. Ticket Sales

In the event of any dispute arising from ticket sales or promotions related to 'teranode Hong Kong,' the decision of the event Organizer shall be final and binding.

7. Customer Service

For inquiries related to transactions, contact our Customer Service Hotline at (852) 3761 6688 or email ticketing@teranode.group

8. Ticketing

Ticket booking, delivery, and re-issuance are governed by the terms and conditions of Teranode.

9. Event Terms for Ticket Holders

Ticket holders are required to comply with all rules and regulations of the venue, AsiaWorld-Expo, as well as all local laws.

10. Extreme Weather or Unforeseen Circumstances

In the event of adverse weather conditions or unforeseen circumstances, attendees are required to check Teranode official Instagram account for the latest event updates and arrangements.

Admission Arrangement

1. Photography and Recording

Unauthorized photography, filming, or recording is prohibited within the event hall.

2. Bags and Personal Items

Bag searches will be conducted upon entry. Items exceeding specified dimensions (38 cm x 30 cm x 20 cm) must be stored at designated storage counters or self-service lockers. The Organizer is not responsible for any damage to personal items or for any lost or stolen items. Attendees are encouraged not to bring bags or backpacks into the event hall.

3. Rules and Regulations

The ticket holder agrees to abide by all applicable rules and regulations of AsiaWorld-Expo, the event Organizer, and the official ticketing agent, as amended from time to time without notice. Payment for a ticket shall be deemed as express acceptance of the terms and conditions herein and made a part hereof.

4. Late Entry

Latecomers may be admitted during suitable breaks in the event but are not guaranteed entry if they arrive late.

5. Seating and Standing Areas

No standing on chairs, and no waiting in staircases or circulation corridors.

6. Crowd Control and Security Screening

Security wristbands must be worn by all attendees for crowd control and contingency management, if applicable. All attendees may be required to pass through a handheld metal detector screening before entering the event hall, if applicable.

7. Ticket Scanning for Re-entry

Tickets must be scanned prior to exiting the hall for re-entry. Failure to scan will result in denied re-entry, with no refunds provided.

8. Standing Zone Restrictions

Admission to standing zones is restricted to individuals aged 12 or above with a minimum height of 140 cm.